Frequently asked questions


We put together a list of the most common questions we’ve been asked over the years.

Common questions

How soon after I sign-up will I start seeing results?

Once your campaign has been set up, we immediately begin working on your account. Given the organic nature of our service, you can expect to start seeing results in about 12-24 hours.

What’s the difference between the 1x, 3x and 7x campaigns

All packages deliver real, powerful growth to your Instagram account. With the 7x package, we dedicate all possible team resources towards your exposure, which means you’ll be getting 7x more traffic, engagement, and growth than you would with the 1x campaign.

Is your service safe to use?

Absolutely. Our service uses genuine marketing techniques to deliver real growth to your account. We work well within the constraints of Instagram and we do everything possible to ensure that your account is both safe and secure.

Are the followers I gain real?

Unlike most of our competitors, we do not sell you fake followers. We’ve spent years developing specialized marketing techniques to help you see real, targeted growth with genuine, active followers – so yes, your followers are real.

Managing your account

How can I update my campaign settings and targets?

Simply reach out to your campaign manager via the contact form and they will be able to update or remove your current targets, add new targets, adjust your campaign settings, and answer any other questions you may have about your account, campaign, or growth.

Can I use my Instagram account while using your service?

Yes – you may use your Instagram account as you normally would. However, your growth specialists work hard to ensure that your account is performing the necessary actions to maximize your growth, therefore, we recommend that you keep your own engagement (liking a lot of photos) to a minimum, allowing our team to maintain a safe level of engagement for you.

Can I set my Instagram account to private?

Yes – you may set your account to private. If we find that your privacy is affecting your growth, we may suggest to switch to a public profile. But this is on a case by case basis and typically private accounts do not affect your performance while using SocialUpgrade.

Will I lose my followers if I stop using your service?

Absolutely not. The followers you gain as a result of using our agency are real and follow you because they are genuinely interested in your content. They will not disappear when you stop using us.

Billing & subscription

How can I cancel my subscription?

If you want to cancel your subscription, simply send an email via our contact form with your request. We will respond to your inquiry within 48 hours.

As a reminder, your service will continue until the end of your billing cycle. For example, if your billing cycle ends on the 31st, but you sent a cancellation request on the 15th, even though your subscription will be terminated on the 15th, you will continue to see growth until the 30th. If you’d like to stop the service immediately, please ask your growth specialist to do so.

If you are billed after you sent your cancellation request email, it’s possible that support has not yet processed your cancellation request. Therefore, we will process a refund on any additional billing after you sent your cancellation request.

Can I pause my subscription?

Yes – you may pause your subscription at any time. Simply send an email via our contact page and ask to pause your campaign for you. This is a great option if you’d like to keep your targets and account information ready for when you’d like to restart your campaign in the future.

How can I upgrade my account?

You can upgrade or downgrade your account at any time. Simply send an email via our contact form and inform us which campaign you would like to upgrade to.

How do I update my payment information?

To update your payment information, simply log in to your account on New Audience Media and follow the links to update your payment information.

Or if you are already logged in, click here.

What types of payment methods you accept?

We accept debit cards and all major credit cards, including VISA, Mastercard, and American Express.

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